Nov 11, 2014

Moto G 2nd Gen issue !





Nitesh J
India
Ques. On Moto G 2nd generation, I m not able to send and receive SMS messages. Everything else is perfectly fine. Please help what to do. The error message a red triangle with ! mark.


Ans. This seems to be the problem with SMS service center no. 
        You just need to change your SMS service center no. ie: SMSC number.

The issue can be solved by two ways.

First , you can import with SMS message center settings from your service provider. 
or
Second change it manually 

goto message -> settings-> SMSC Settings -> put the message center' number.

Your SMS is good to go.

19 comments:

  1. Anonymous7:09 PM

    Done. Thanks a lot.

    ReplyDelete
  2. Possible problem sources:

    Check the sms center number in the message settings and confirm the number with the customer care rep of your mobile operator(Airtel, Vodafone etc. )

    Check that is your mobile getting a decent amount of signal strength to send a message.

    If your internet data connection is turned on, try turning it off and then send a SMS. Sometimes on 3G and with low signal, phones experience problems while sending SMS.

    Put your sim in your friend's phone and try sending an SMS if SMS works then continue with the troubleshooting else there is a SMS server problem with your operator in your area. In this case you can't do much as your problem will fall on deaf ears of the operator's customer care reps. Port your number to another operator if the problem doesn't resolve soon.

    If your phone is dual sim, try putting the sim in the other sim slot and then see if you are able to send the message.

    Change your network mode to 2G only to see if that resolves your problem.

    Let us know the status of your problem so that we can assist you further.

    ReplyDelete
  3. I don't have smsc settings in my motog 2nd generation mobile..
    Then how can I change the service centre no in my mobile.?

    ReplyDelete
  4. I don't have smsc settings in my motog 2nd generation mobile..
    Then how can I change the service centre no in my mobile.?

    ReplyDelete
  5. I don't have smsc settings in my motog 2nd generation mobile..
    Then how can I change the service centre no in my mobile.?

    ReplyDelete
  6. type *#*#4636#*#* you will find SMSC

    ReplyDelete
  7. message center number is not getting updating in Moto G3
    after type *#*#4636#8#8

    ReplyDelete
  8. message center number is not getting updating in Moto G3
    after type *#*#4636#8#8

    ReplyDelete
  9. Even I am not getting it in Moto G2..even after typing the entire *#*#4636#*#* (this is dissappearing when the last * is entered)

    ReplyDelete
    Replies
    1. It's worked for me also please try it once again

      Delete
  10. Anonymous10:16 PM

    type *#*#4636#*#* you will find SMSC, it worked for me now i am able to send SMS

    ReplyDelete
  11. Anonymous10:17 PM

    Thank you Harsha

    ReplyDelete
  12. Hi I am also facing same problem and after going to SMSC updation screen I am unable to update SMSC number. Give me solution for this ASAP.

    ReplyDelete
  13. how to find message center number for airtel and idea

    ReplyDelete
  14. After getting smsc no it is not updating give me solution for that ASAP

    ReplyDelete
  15. Anonymous2:11 PM

    Simpy type *#*#4636#*#* as soon as you dial it, it will throw you to a next screen automatically where you'll find all the settings. There you need to click on phone Information

    ReplyDelete
  16. Anonymous4:14 PM

    I have this issue. But it gets rectified after entering the SMS center number. But, the phone forgets the SMS center number after a couple of days again. When i check *#*#4634#*#*, the SMS center number is disappeared. outgoing SMS starts working again when i refresh and update the SMS center number and restarts the phone.
    But why is this repeating? Is this a problem with the MOTO phones or android version or the network itself?

    ReplyDelete
  17. Even for me it is the same thing even after putting the call centre number I am unable to sent the SMS

    ReplyDelete